Customer service
Providing top-quality service has always been one of the main objectives of our mission.
An extrusion line that is not working means profit loss. This is why we commit to handling every request as quickly as possible, speeding up response times, minimizing downtime, and helping customers resume operations as soon as possible. Fast support today makes the difference tomorrow.
A global network of technical service centers
To provide an even faster response, over the years Doteco has established a global network of Technical Service Partners, consisting of eight service centers strategically located around the world. This global presence allows us to stay close to our customers, significantly reducing response times and ensuring fast and effective support wherever they are.
Doteco Care+ maintenance plans
DOTECO CARE+ is our new service and maintenance program.
By subscribing to a DOTECO CARE+ plan, you gain access to numerous benefits such as special rates for maintenance interventions, discounts on spare parts, and HELPDESK PLUS, our remote support service with priority access.
Our services
Help Desk
Feedback within 24 hours, 8 hours a day, 5 days a week
Thanks to the Help Desk service, customers requesting assistance can immediately speak with an expert who can provide quick and effective support, evaluate their requests, and initiate any further required actions.
Through a computerized process for registering, analyzing, and processing customer requests, every report contributes to building a foundation for ongoing monitoring of product and service quality. The goal is to consistently offer services and products that increasingly meet users’ needs.
On-site support
On-site assistance within 24-48 hours, anywhere
One of our specialized field engineers will reach you within 24–48 hours, wherever you are, to provide the following services:
– Start‑up
– Maintenance
– Repair
Spare parts
Fast shipping within 24–48 hours from receipt of the request
Speed is essential when it comes to spare parts! Almost all components are always available in stock, and 90% can be shipped within the same day.
Moreover, thanks to our global network of authorized service centers, we can ensure fast worldwide spare‑part supply, minimizing machine downtime.
Training
Customized training programs on the use and maintenance of our products
Training programs designed to provide a complete understanding of the products, enabling users to fully leverage their capabilities and to independently perform standard maintenance procedures, saving both time and money.
Test Lab
We provide our customers with dosing systems for material testing
By enabling the testing of special materials or performing specific checks on our dosing systems, this support allows customers to assess in advance the real performance of the proposed solutions and identify the configuration that best suits their application needs.